1. Overview
This Privacy Policy describes how Grownix Digital ("we", "us", or "our") collects, uses, and shares information about you when you visit grownixdigital.com, submit a form, request a quote, or otherwise interact with us.
We are committed to protecting your personal information and your right to privacy. If you have any questions about this policy or our practices, please contact us at hello@grownixdigital.com.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information in three ways: directly from you, automatically when you visit our website, and from third-party services we use.
Information you provide directly
- Contact details: Your name, email address, phone number, business name, and country when you submit a form on our website.
- Project information: Details about your business, your website, your goals, and any project briefs you share with us.
- Communication records: WhatsApp, email, or call records when you contact us directly.
Information collected automatically
- Usage data: Pages visited, time spent on each page, links clicked, browser type, device type, operating system, and approximate location based on IP address.
- Technical data: IP address, referring URL, session timestamps, and unique device identifiers.
Information from third parties
- Analytics providers: Aggregated usage data from Google Analytics 4, Hotjar, and similar services.
- Marketing platforms: Lead and engagement data from Meta, Google Ads, and LinkedIn campaigns where applicable.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiry, deliver the audit, quote, or proposal you requested.
- To deliver our services, communicate about project progress, and provide support.
- To send relevant communications, including occasional updates about our services (you can opt out at any time).
- To improve our website and services through aggregated analytics on how visitors interact with us.
- To comply with legal obligations, tax records, accounting requirements, and applicable regulatory frameworks.
- To protect our business, detect and prevent fraud, abuse, or security incidents.
4. Sharing & Third Parties
We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:
- Service providers: Trusted third parties that help us run our business, including hosting providers, CRM systems, email platforms, and analytics tools. Each is contractually bound to handle your data securely.
- Legal requirements: When required by law, court order, or to protect our legal rights.
- Business transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same protections.
- With your consent: Any other sharing happens only with your explicit, informed consent.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to operate our website, understand how visitors use it, and improve your experience.
- Essential cookies: Required for the website to function (e.g. form submissions, session continuity).
- Analytics cookies: Help us understand which pages perform well, which need improvement, and how users navigate our site.
- Marketing cookies: Used by advertising platforms (Google Ads, Meta) to measure ad effectiveness and deliver relevant content.
You can control or block cookies through your browser settings. Disabling cookies may affect the functionality of certain features.
6. Security
We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption on our website
- Access controls on internal systems and CRM
- Regular security reviews of our hosting and third-party services
- Employee training on data handling and confidentiality
No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct or update inaccurate information.
- Deletion: Request that we delete your personal information, subject to legal and operational requirements.
- Opt-out: Unsubscribe from marketing communications at any time.
- Restriction: Request that we limit how we use your information.
- Portability: Receive your information in a structured, machine-readable format.
To exercise any of these rights, contact us at hello@grownixdigital.com. We will respond within a reasonable timeframe.
8. Children's Privacy
Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
9. Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The updated version will be indicated by the "Last updated" date at the top of this page. Significant changes will be highlighted on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
