1. Acceptance of Terms
By accessing or using grownixdigital.com or engaging Grownix Digital ("we", "us", or "our") for any service, you ("you" or "Client") agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, please do not use our website or engage our services.
These Terms form a legal agreement between you and Grownix Digital. Specific service engagements may also be governed by separate written agreements or proposals, which take precedence over these Terms where they conflict.
2. Services Description
Grownix Digital provides digital marketing services including, but not limited to:
- Website development on platforms such as Shopify, WordPress, Next.js, and Webflow
- Search engine optimisation (SEO), including technical SEO, content production, and link building
- Google Ads management including Search, Performance Max, Shopping, and Display campaigns
- Related digital marketing strategy, audit, and consultancy services
Specific deliverables, timelines, and scope are defined in individual project proposals or statements of work agreed in writing with each Client.
3. Engagement & Scope
Project engagements
Website development and similar one-time projects begin upon receipt of an agreed deposit and signed proposal. Scope, timeline, deliverables, and revision rounds are defined in the proposal. Out-of-scope work requires a written change order before execution.
Ongoing engagements
SEO and Google Ads management engagements typically require an initial minimum commitment (often three months) to allow meaningful results to materialise. After the minimum period, engagements continue month-to-month with 30 days written notice required for termination by either party.
Audits & consultations
Free audits and consultations are provided in good faith and create no binding obligation for either party to continue into a paid engagement.
4. Payment Terms
- All amounts payable are stated in the relevant proposal or invoice and are exclusive of applicable taxes unless otherwise noted.
- Project work generally requires a deposit upon kickoff, with the balance due before final handover.
- Ongoing service engagements are invoiced in advance for each service period.
- Invoices are due within the terms stated on the invoice (typically 14 days unless otherwise agreed).
- Late payments may result in pause of services, additional administrative fees, or termination.
- All paid fees are non-refundable except as expressly provided in the relevant proposal.
5. Client Responsibilities
To enable us to deliver our services effectively, you agree to:
- Provide timely access to required accounts, assets, content, and approvals.
- Provide accurate and complete information about your business and goals.
- Designate a primary point of contact authorised to make decisions and approvals.
- Respond to requests for feedback or approval within reasonable timeframes (typically 3 business days).
- Pay all invoices in accordance with agreed terms.
Delays caused by client responsiveness, asset readiness, or third-party dependencies may extend timelines without penalty to us.
6. Intellectual Property
Client deliverables
Upon full payment for a project, all custom deliverables produced specifically for you (website code, designs, copy, ad creative) become your property. You receive full ownership of:
- Source code and design files produced under the engagement
- Content created for your business
- Hosting, domain, and platform accounts registered under your name
- Analytics, advertising, and reporting accounts
Our pre-existing IP
We retain all rights to our pre-existing intellectual property, including methodologies, templates, frameworks, internal tools, and proprietary processes that pre-date or exist independently of your engagement.
Portfolio rights
Unless you request otherwise in writing, we reserve the right to display work produced for you in our portfolio, case studies, and marketing materials, while respecting any confidentiality obligations.
7. Confidentiality
Both parties agree to keep confidential any non-public business information, financial details, customer data, and trade secrets shared during the engagement. This obligation continues for two years after the engagement ends. Confidentiality does not apply to information that:
- Becomes publicly known through no fault of the receiving party
- Was already known prior to the disclosure
- Is required to be disclosed by law or court order
8. Warranties & Limitations
We warrant that our services will be performed with reasonable skill and care, consistent with industry standards. However:
- We do not guarantee specific search rankings, conversion rates, return on ad spend, or business outcomes, as these depend on many factors outside our control including market conditions, competitor activity, algorithm changes, and platform policies.
- Third-party platforms (Google, Meta, Shopify, WordPress, hosting providers) operate independently and we are not responsible for their availability, policies, fees, or actions.
- Statements about typical timeframes, results, or industry benchmarks are estimates only and not promises.
Anyone who guarantees a specific Google ranking or a specific ROAS is either misleading you or relying on tactics that will damage your business long-term. We promise discipline, transparency, and senior-led execution, not magic numbers.
9. Liability
To the maximum extent permitted by applicable law:
- Our total liability arising from or related to any engagement shall not exceed the fees paid by you to us for that engagement in the three months preceding the event giving rise to the claim.
- We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, or lost business opportunities.
- We are not liable for delays or failures caused by events outside our reasonable control, including platform outages, force majeure, third-party actions, or client unresponsiveness.
10. Termination
By either party
Ongoing engagements may be terminated by either party with 30 days written notice after the initial minimum commitment period has been satisfied.
For cause
Either party may terminate immediately if the other party materially breaches these Terms or the relevant proposal and fails to cure the breach within 14 days of written notice.
Effect of termination
Upon termination:
- You remain liable for fees due for work completed up to the termination date.
- We will hand over deliverables, accounts, and assets owned by you within a reasonable handover period (typically 5 business days).
- Outstanding invoices become immediately payable.
11. Disputes & Governing Law
These Terms are governed by the laws of the Islamic Republic of Pakistan. We encourage informal resolution of disputes through direct discussion. If informal resolution is unsuccessful, disputes shall be resolved through the courts of competent jurisdiction in Lahore, Pakistan, unless otherwise agreed in writing.
If you have any questions about these Terms, please contact us:
